1.1 To join the Delights Membership Program as a member (‘Member”), please register by submitting an e-application providing your full name, mobile number and email address (mandatory fields) through the City Chain website (www.citychain.com.my), Solvil-et-Titus website (www.solvil-et-titus.my) or Apps (“Membership Platform”). There is currently no enrolment fee for joining the Delights Membership Program.
1.2 Upon successful enrolment, Members automatically receive Silver Membership. Members fulfilling the qualifying spending within the membership validity period at designated stores will be upgraded to higher membership tiers. Please refer to section 2.1 for details.
1.3 The Delights Membership Program is open to individuals aged 18 or above. City Chain reserves the right to grant, refuse or terminate Membership at its sole discretion.
2. Delights Membership Program Scheme
2.1 There are 3 membership tiers for the Delights Membership Program- Silver, Gold and Platinum. The qualifying spending required to upgrade or renew Delights Membership tiers is indicated below:
|
Membership Tier |
Silver |
Gold |
Platinum |
|
Qualifying Spending |
N/A |
Net Spending* of MYR1 - MYR19,999 at designated stores+ |
Accumulated Net Spending* of MYR20,000 within the membership validity period at designated stores+ |
|
Membership Validity Period |
N/A |
N/A |
12 months from the date of joining, upgrade or renewal, whichever occurs later |
*Net Spending means the amount on the sales memo after the deduction of any discounts and/or the value of any discount coupons
+Designated stores refer to City Chain stores (City Chain, City Chain Primo),City Chain outlets, Solvil-et-Titus boutiques, City Chain website (www.citychain.com.my) and Solvil-et-Titus website (www.solvil-et-titus.my) in Malaysia
2.2 Membership will be upgraded/renewed automatically within 24 hours upon the member fulfilling the qualifying spending within the membership validity period. Platinum members who cannot fulfill the qualifying spending required within the membership validity period will be downgraded to Gold Membership.
2.3 Members may enjoy the following privileges in accordance with his/her membership tier.
(1) Discount offer;
(2) Welcome offer;
(3) Birthday offer*
(4) After-sale services (only applicable to Gold and Platinum Members);
(5) Limited Edition Pre-order (only applicable to selected Members).
*Birthday Offer can be used once only withinthe member’s birthday month and cannot be used in conjunction with other promotional offers. Members are required to enroll in the Delights Membership Program no later than the first day of the month immediately preceding the member’s birthday month in order to enjoy the Birthday Offer. Other terms & conditions listed on the Birthday Coupon apply.
2.3 All membership privileges including discounts, services, points and coupons usage will only be honored uponpresentation of Delights Membership on Membership Platform by the member in person.
2.4 The Delights Membership is a personal membership and membership privileges may only be enjoyed by the member. The Membership as well as its privileges and accumulated points are non-transferable. Each Member is only eligible for one membership. Neither qualifying spending nor points accumulated can be combined if multiple membership accounts are created by a Member.
3. Delights Points and Rewards Redemption Program
3.1. DelightsPoints (“Points”) will be awarded to a Member after membership verification andcompletion of a purchase. All members will earn 1 point for every MYR 1 spend (net price) on purchase of Solvil et Titus and Ellesse; members will earn 1 point for every MYR 3 spend (net price) on purchase of other brands; Points will not be issued for the purchase of Grand Seiko、watches with discount more than 30% off or non-watch products.
3.2 Points will be awarded and updated within1-2 working days from the completion date of the transaction at designated stores. Deposit transactions do not earn any Points, and full payment must be made before any Points can be earned.
3.3 Members can login to the Membership Platform to check their updated transactions and Points.
3.4 If a Member is entitled to a refund for any goods purchased, the Points awarded for that purchase will be deducted from and adjusted in his/hermembership account when/after the refund is made. For coupons utilized by way of Points redemption, where a refund is not possible, City Chain reserves theright to claim losses from a Member.
3.5 Members purchase at designated stores can earn Points after membership verification. However, if a customer completes a transaction before he/she becomes a Member, he/she cannot claim the Points relating to that prior transaction.
3.6 Earning of Points may be subject to change during special promotions, without prior notice.
3.7 Points earned under any membership tier are valid for 365 days from the date the Points are earned (“Points Validity Period”). All unused Points will be forfeited after the expiry of the Points Validity Period.
3.8 A Member who has accumulated sufficient Points in his/her membership account is entitled to redeem coupons or gifts through the Membership Platform. Available coupons and gifts shall belisted at the “Reward Program” section of the Membership Platform. Redemption items are limited, and are available while stocks last. When stock is unavailable, City Chain will contact the Member for further arrangement.
3.9 Members from Malaysia must complete the redemption at City Chain website (www.citychain.com.my) or Solvil-et-Titus website (www.solvil-et-titus.my) in Malaysia.
3.10 Upon redemption of a coupon or gift, the respective Points will be deducted from the membership account. Points with the earliest expiry dates are deducted for redemption first. All redemption request will be regarded as redemption made by the Member in person.
3.11 For redemption of City Chain rebate coupons, all coupons will automatically besaved at a Member’s account upon redemption confirmation.
3.12 For redemption of other coupons or gifts, City Chain will either send a redemption letter or the actual coupons / gifts to the Member’s delivery address in 30 working days. A delivery address with a P.O box is not accepted. Members are required to provide a valid local contact number and delivery address for delivery.
3.13 In case a redemptionletter is sent to the Member, the Member has to present the original of the redemption letter and Delights Membership on Membership Platform to collect or use the redeemed item at the designated location(s). Collection and usage of the redeemed item is subject to terms and conditions as listed on the Membership Platform. Members are required to collect or use the redeemed item within the specific period. Nore-issue or compensation will be arranged after the item collection or usage period.
3.14 All coupons and gifts offered for point redemption as listed on the Membership Platform as well as corresponding Points required are subject to change from time to time without prior notice.
3.15 No refund, exchange, or cancellation of redemption is allowed upon redemption confirmation.
3.16 Members are responsible for, and are required to pay all customs charges, postal clearance fees, import duties and taxes (including all associated handling andadministrative fees charged by local customs or delivery service providers) where applicable at the destination. All fees are subject to change without prior notice. City Chain shall be deemed to have discharged its delivery obligations once the redeemed gifts are sent to the delivery service provider for dispatch.
3.17 All gifts/services are manufactured or provided by third parties. City Chain is neither the supplier nor manufacturer of any gifts/services and excludes all liability in respect therefor.
3.18 City Chain is not responsible or liable in any way for the warranty and/or maintenance (if any) of the gifts. Members are advised to contact the third party of gift producer directly should there be any query or dispute concerning the product warranty and/or maintenance.
4. Coupon Usage
4.1 All coupons, including birthday coupons, cash coupons and rebate coupons redeemed with Points, can be found at the Member’s account of the Membership Platform.
4.2 Usage of all coupons is subject to the terms and conditions contained herein.
4.3 Coupons cannot be exchanged for cash, whether in whole or in part.
4.4 Coupons are non-transferrable, and may be used by the Member in person only (except special promotional coupons).
4.5 The maximum 40% of the net purchase amount can only be deducted by the rebate coupons redeemed by Points.
4.6 The net amount after rebate coupons will be entitled for Points only, when therebate coupons are used at the transaction.
4.7 In case of disputes, the decision of City Chain shall be final and conclusive.
5. Others
5.1 It takes within 1-2 working days to update records on the Membership Platform, which includes but is not limited to a Members’ personal information, purchase history, Points transaction record and Points balance.
5.2 As the Membership Platform operates through systems which rely on networks like communication networks and electricity networks, which may bebeyond thecontrol of City Chain, City Chain cannot guarantee that the Membership Platform will operate efficiently at all times. However, City Chain will make all reasonable commercial efforts to ensure our system supports the operations in connection with the Membership Platform.
5.3 City Chain may provide Members with new services associated with the membership from time to time, and these new services will be governed by theseterms and conditions and the terms and conditions of the respective services.
5.4 If a Member breaches or City Chain have reasonable grounds to believe that a Member has breached these terms and conditions or involved in fraudulent transactions, City Chain may eliminate those fraudulent transaction records orsuspend or terminate his/her membership and/or forfeit the awarded Points immediately and seek to recover any damages that the breach may have caused City Chain, its directors, employees, agents, affiliates and business partners.
5.5 City Chain may make changes to the Delights Membership Program and related terms and conditions from time to time without prior notice. A copy of the latest version of these terms and conditions is available on CityChain website (www.citychain.com.my), Solvil-et-Titus website (www.solvil-et-titus.my) or the Membership Platform.
5.6 In the event the Delights Membership Program is to be terminated, City Chain will inform Members of further arrangements by giving prior notice at least 1 month in advance through the Membership Platform, e-mail, SMS or any official communication.
5.7 In no case shall City Chain, its directors, employees, agents, affiliates and business partners be liable for any loss, damage, costs or expenses arising from or connected with the Delights Membership Program and/or the use of the Membership Platform.
