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Product Warranty

All products sold by us are covered by the warranty terms offered by the brand. Please refer to the warranty card or warranty booklet for the detailed warranty terms and the warranty period offered by each brand.

The warranty does not cover bracelets, crystals, batteries, wear to the case or moisture damage (if the Product is non-water resistant), nor does it apply if there is evidence of misuse or abuse, including defects related to servicing not carried out by authorised dealers. Products damaged by wear and tear are not classed as a manufacturing defect.

During the warranty period, you may return the Product with postage prepaid or to our authorised retailers. You may view the list of authorised retailers at our Store Locator. If you cannot locate a service centre near you, you may return the Product to us for after sales services by contacting our customer services through email: or by phone: 03-8068 6898 (the Product must be returned with postage prepaid).  Please remember to send the Product accompanied with a valid warranty card.

In case of manufacturing defects covered by the warranty, we may arrange to refund, exchange the Product or repair the defective part. Exchange will be subject to stock availability.