RETURN & REFUND POLICY
RETURN & REFUND POLICY FOR ONLINE PURCHASES
At City Chain Malaysia, customer satisfaction is important to us. Please read our return and refund policy carefully before making your purchase.
1. Return Eligibility
We offer a 7-day return policy from the date you receive your order. Only Solvil et Titus watches are eligible for return or exchange requests.
To qualify for a return, the item must meet the following conditions:
All return requests are subject to management approval.
To initiate a return request, please contact us at:
mycitychain@gmail.com
2. Change of Mind Policy
Returns, refunds, or exchanges due to change of mind are strictly not allowed.
Customers are strongly encouraged to review all product details, specifications, sizing, and order information carefully before completing their purchase.
All confirmed orders are considered final.
3. Damaged, Defective or Incorrect Items
Please inspect your order upon receiving it. If your item is defective, damaged, or incorrect, kindly contact us immediately so we can evaluate the issue and arrange for the necessary resolution.
4. Non-Returnable & Non-Refundable Items
The following items are strictly not eligible for return, exchange, or refund:
Gift cards are also non-returnable and non-refundable.
If you have any questions regarding your item eligibility, please contact our customer service team before purchasing.
5. Exchanges
Only Solvil et Titus watches are eligible for exchange requests.
Exchange requests must be made within 7 days from the date of receiving the order and are limited to a one-time exchange only.
Please note:
All exchange requests remain subject to management approval.
Returns or exchanges due to change of mind are not permitted.
6. Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund approval.
For approved refunds, an administration and processing fee ranging from 3% to 12% may apply.
This fee represents charges imposed by payment gateways and/or issuing banks, as well as administrative and operational costs incurred during the refund process. The applicable rate may vary depending on the payment method used and the nature of the transaction.
The fee may include, but is not limited to:
Return shipping fees are to be borne by the customer and are not included in the refund amount.
Any applicable charges will be deducted from the refundable amount before the refund is processed.
7. Important Notice
City Chain Malaysia reserves the right to reject any return or exchange request if the item is found to be:
Thank you for shopping with City Chain Malaysia.
